Discover your Operating Excellence Score

How would you rate customer satisfaction on a scale of 1 to 5?

Select 1, if customer complaints are frequent, customer satisfaction is not measured, and there is no awareness of customer satisfaction in the team.

Select 5, if your team has complete awareness of customer experience, routine practices are in place to measure customer satisfaction and customer complaints are infrequent.

On a scale of 1 to 5, rate how your organisation values and implements the latest technology to achieve a competitive advantage.

Select 1, if utilising technology is not included in your organisation strategy.

Select 5, if your organisation has a methodological and continuous assessment plan to align technology against business objectives.

On a scale of 1 to 5, how do you rate your organisation's warehouse functionality and distribution management.

Select 1, if inventory is untidy and difficult to find. Products generally move slowly and there are unsafe practices used to move large quantities.

Select 5, if management of inventory is tidy, safe and systemised. Day-to-day runnings are smooth, scheduled and a safe environment is maintained.

On a scale of 1 to 5, how do you rate the visibility of company objectives and organisational performance.

Select 1, if the team is unaware of performance metrics, access is limited and business objectives are unclear.

Select 5, if every team member has an accurate understanding of company performance, critical processes and control points. All sectors of the business (from financial to people management) are integrated to enable real-time visibility.

On a scale of 1 to 5, how would you rate the integration of company data through a single system.

Select 1, if the organisation uses disparate software, manual data entry, and spreadsheet workarounds. Making decisions based on data is often disputed due to accuracy and quality control.

Select 5, if all business management applications are integrated into a single system. Decision making is made simple, as data is unified and consistent.

From 1 to 5, how would you rate your organisation's performance and current processes for order fulfilment.

Select 1, if order management processes are functionally oriented, manual and lack customer focus resulting in reduced customer satisfaction and negative reviews.

Select 5, if the order fulfilment process provides exceptional customer service. Both processes and technology are aligned to enhance the team's performance.

How would you rate your organisation's approach, direction and development of information systems from 1 to 5.

Select 1, if your organisation demonstrates low awareness and willingness to adopt effective information systems. Technological solutions do not deliver an integrated information environment.

Select 5, if there is clarity, adoption and training for all existing and new software. All company information plugs into one central hub and continuous improvement of information systems forms part of the operational strategy.

How would you rate the office and warehouse network and design from 1 to 5.

Select 1, if there is inadequate storage space and inefficient use of available storage. Poor warehouse schematics can create bottlenecks and unsafe practice for equipment usage, resulting in reduced traffic flow and productivity.

Select 5, if the organisation uses an optimal layout factoring both floor and vertical space available for use. There is accessibility to all items, good use of equipment to support labour and secure security.

On a scale of 1 to 5, rate your organisation's management of inventory and work-in-progress inventory.

Select 1, if current processes do not recognise waste, shrinkage and oversupply of products and materials.

Select 5, if there are infrequent problems related to the replenishment and order fulfilment. The entire flow of inventory is tracked, prioritised and audited to promote positive cash flow, space utilisation and customer experience.

How would you rate your organisation's teamwork, skill levels and motivation from 1 to 5.

Select 1, if teams are managed in a strict hierarchy of command and control. There is little flexibility and empowerment to make autonomous decisions.

Select 5, if every team member understands their direct impact of flow of value to the customer. Each team member feels empowered to make contributions to change management and continuous improvement.

On a scale from 1 to 5, rate your organisation's approach to equipment and tool maintenance.

Select 1, if equipment and tools are not maintained. Equipment efficiency is low due to no or little preventative maintenance.

Select 5, if your organisation deploys a proactive maintenance approach to tools and equipment. The organisation deploys an effective balance of equipment uptime, facility performance and acquisition of new assets.

How would you rate your organisation's warehouse picking process efficiency from 1 to 5.

Select 1, if your organisation uses incorrect or inefficient picking methods, picking orders, or equipment. The organisation frequently struggles with slow changeover for production, pick to point order strategies resulting in lost efficiency.

Select 5, if the organisation has carefully considered layout and space to optimise travel time, hot zones, equipment, categorise priority products.

How would you rate your organisation's approach to streamlining business processes and interrelationships between business units.

Select 1, if the organisation has an adversarial approach to partnerships, demonstrates little or no information sharing and cooperation.

Select 5, continuously evaluated the efficiency of both primary and secondary activities and sub-activities. Information sharing and cooperation is prioritised to improve linkages and the full chain of business activities.

How standardised, repeatable and scalable are your current processes?

Typically an organisation with no standardisation will have complex, varied and unspecified processes. Creating poor outcomes for the team and customers.

Select 1, if your organisation has no standardisation procedures.

Select 5, if your organisation uses highly specific repeatable processes.

On a scale of 1 to 5, rate your organisation's approach to quality system deployment.

Select 1, if the organisation has minimal reporting and accountability to processes to prevent quality control problems. There are often mistakes, wastage and high customer returns.

Select 5, if has implemented best practice techniques to deliver quality standards to the product and/or delivery. Business processes are consistently measured and there is a direct link with quality metrics and business objectives.